Effective date: 22 January 2026
Service Provider (Trading Name): Wicko Design
Legal Entity: Wicko Web and Design Ltd (Company No. 12823561)
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
VAT No.: 384 7148 65
Contact: [email protected] | +44 1184 029 000

These Terms & Conditions (“Terms”) govern your purchase and use of the Vineyard Digital Marketing System (the “Service”), provided by Wicko Design (“we”, “us”, “our”). By subscribing to or using the Service, you (“Client”, “you”, “your”) agree to be bound by these Terms.

1) Definitions

• Service: The Vineyard Digital Marketing System, including the GoHighLevel (GHL) software licence provisioned by us, plus configuration, templates, automations, and support as applicable to your plan.

• GHL / GoHighLevel: A third-party software platform used to deliver core features of the Service.

• Subscription: Your recurring paid access to the Service.

• Setup / Implementation: Configuration work, onboarding, migrations, integrations, and other professional services delivered as agreed.

• Customer Data: Personal data and other information relating to your customers/guests that you enter into or collect via the Service.

• Third-Party Services: Services not owned by us that may be connected to the Service (e.g., Stripe, WhatsApp/SMS providers, email providers, accounting platforms, WooCommerce/Shopify, Google).

2) Service Overview and Scope

The Service is designed for vineyards/wineries and may include (depending on your plan and chosen configuration):

• CRM and customer pipelines

• Accommodation and tasting/event booking flows

• Shared calendar and appointment scheduling

• Automated confirmations, reminders, and follow-ups

• Payments, deposits, invoices/receipts (via Stripe and/or other processors)

• Email/SMS/WhatsApp messaging workflows (usage-based where applicable)

• Reporting dashboards and campaign performance tracking

• Integrations (e.g., accounting platforms, ecommerce stores such as WooCommerce/Shopify)

Plan scope: Your included features, limits, support level, and any add-ons are those shown at purchase or set out in your proposal/order form (if applicable). Anything outside scope may require additional fees.

3) Standalone Use, Embeds, and Ecommerce Integrations

The Service can be:

1. Standalone, with pages, forms, and booking flows hosted within the platform; and/or

2. Embedded into your existing website (forms, calendars, booking widgets, lead capture); and/or

3. Integrated with ecommerce platforms such as WooCommerce or Shopify (subject to technical feasibility and third-party permissions).

You acknowledge that:

• Third-party updates (themes, plugins, APIs, platform policies) may affect embed or integration behaviour.

• We cannot guarantee uninterrupted functionality for any Third-Party Service.

4) Eligibility and Business Use

The Service is provided for business use. You confirm you have authority to enter into these Terms on behalf of your business.

If you sell or promote alcohol, you are responsible for compliance with all applicable laws and codes (including age restrictions, advertising rules, and local licensing requirements).

5) Account Provisioning and Included GHL Licence

The GHL licence is included within the Service and is provisioned under our master/agency arrangement.

• The underlying GHL environment is provided to you as part of your Subscription.

• Your access is granted for the duration of an active Subscription and may be removed upon termination or non-payment.

• You must not attempt to resell, sub-licence, or provide platform access to third parties outside your business without our written consent.

6) Fees, Billing, VAT, and Payment Methods

6.1 Subscription fees

Subscription fees are payable on a recurring basis (monthly or annually, as selected). Fees are due in advance unless otherwise agreed.

6.2 VAT

VAT will be added to Subscription charges where applicable in the UK. Our VAT number is 384 7148 65.

6.3 Payment methods

Payment may be made via:

• Stripe (card payment / direct debit options where available), or

• Direct bank transfer, where agreed at the start of the Subscription.

Where bank transfer is agreed:

• invoices are payable by the due date shown on the invoice; and

• access may be suspended if payment is not received on time.

6.4 Usage-based charges (messaging, calling, email sending)

Some features (e.g., SMS, WhatsApp, voice minutes, email sending) may incur usage-based costs charged by third-party providers and/or passed through by us. You are responsible for all usage generated by your account, including charges initiated by workflows/automations you approve.

6.5 Late payments and suspension

If payment is overdue, we may:

• suspend access to the Service until payment is received; and/or

• pause workflows and message sending to prevent further charges.

7) Setup, Onboarding, and Delivery

If Setup/Implementation is included or purchased:

• You agree to provide timely access to required accounts (domain/DNS, email, calendars, ecommerce, payment processor, etc.).

• Delays in supplying information or approvals may delay delivery.

• Any timelines discussed are estimates and depend on third-party responsiveness and Client inputs.

8) Support, Changes, and Fair Use

Support level depends on your plan.

Unless your plan states otherwise:

• Support covers configuration guidance and troubleshooting for the Service.

• Support does not include custom software development, bespoke plugin/theme fixes, or deep third-party debugging beyond reasonable checks.

Where “unlimited” or “ongoing” support is referenced in plan materials, it is subject to fair use (reasonable requests consistent with your plan tier). We may propose additional fees for large-volume requests or significant new builds.

9) Client Responsibilities

You are responsible for:

• ensuring your content, offers, promotions, and messages are accurate and lawful;

• obtaining and recording valid marketing consent where required (email/SMS/WhatsApp);

• setting appropriate booking rules, cancellation policies, deposits, and availability;

• maintaining security for user logins (strong passwords, staff access control);

• ensuring your staff are trained to use the system processes you choose to implement.

10) Acceptable Use

You must not use the Service to:

• send spam or unsolicited messages;

• violate privacy, marketing, advertising, or consumer laws;

• distribute malware or attempt unauthorised access;

• run misleading or fraudulent campaigns;

• unlawfully market alcohol to minors.

We may suspend accounts that breach this section.

11) Data Protection and Privacy

11.1 Roles

In most cases:

• You act as the Data Controller for Customer Data.

• We act as a Data Processor to configure and support the Service on your instructions.

11.2 Processing and security

We will take reasonable steps to protect data within our control and process personal data only to provide/support the Service. You remain responsible for lawful bases, notices, consent management, and retention policies.

11.3 Third-party processors

You acknowledge that third-party providers (including GHL and messaging/payment providers) may process data under their own terms and policies.

11.4 Data Processing Agreement

A separate Data Processing Agreement (DPA) can be provided upon request. If signed, it will apply alongside these Terms and take precedence where it conflicts on data protection matters.

12) Third-Party Services and Integrations

We may assist with integrating third-party services (e.g., Stripe, Xero/QuickBooks workflows, WooCommerce/Shopify, Google). You acknowledge that:

• third-party services are outside our control and may change or fail;

• you are responsible for third-party subscription fees and compliance with their terms; and

• we do not provide legal, tax, or accounting advice.

13) Intellectual Property

• We retain ownership of our pre-existing templates, automation frameworks, and implementation methods.

• You retain ownership of your branding and content.

• During your Subscription, you receive a non-exclusive licence to use the Service for your internal business operations.

14) Confidentiality

Both parties agree to keep confidential information (commercial, technical, customer, and strategy information) confidential and to use it only for fulfilling obligations under these Terms, unless disclosure is required by law.

15) Disclaimers

• We do not guarantee specific commercial outcomes (e.g., booking volume, revenue, conversion rate).

• Deliverability of messages depends on consent, content, sender reputation, and third-party policies.

• The Service may require periodic changes due to platform updates, compliance changes, or third-party modifications.

16) Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses (lost profits, loss of goodwill, business interruption, loss of data not caused by our breach).

• Our total liability in any 12-month period is limited to the Subscription fees paid to us in that period (excluding third-party usage charges), unless otherwise required by law.

Nothing limits liability for death/personal injury caused by negligence, fraud, or liability that cannot be excluded.

17) Indemnity

You agree to indemnify us against claims, losses, and expenses arising from:

• your unlawful use of the Service;

• your marketing content, campaigns, offers, and compliance failures (including consent and advertising rules);

• your breach of these Terms.

18) Term, Renewal, and Cancellation

18.1 Term

Subscriptions renew automatically at the end of each billing period unless cancelled.

18.2 Cancellation by you

You may cancel by written notice to [email protected].

To avoid being charged for the next period, cancellation must be received at least:

• 7 days before the next billing date for monthly subscriptions, or

• 30 days before the renewal date for annual subscriptions.

You remain responsible for fees due up to the end of the current billing period and any usage-based charges accrued.

18.3 Cancellation / suspension by us

We may suspend or terminate access for non-payment, breach of acceptable use, or unlawful use. Where practical, we will provide notice and an opportunity to remedy.

18.4 Data access and export on termination

On termination, access will be removed and workflows may be disabled. Upon request, we can provide a reasonable data export (where technically feasible) if requested within 14 days of termination, subject to an admin fee.

19) Changes to the Service or These Terms

We may update the Service and/or these Terms to reflect improvements, security updates, legal requirements, or platform changes. Where changes materially affect your use, we will provide reasonable notice.

20) Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control (including widespread internet outages, third-party platform outages, natural disasters, governmental actions).

21) Notices

Notices must be sent to:

• Us: [email protected]

• You: the email address registered on your account

22) Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

23) Entire Agreement

These Terms (and any proposal/order form and DPA, if applicable) form the entire agreement between you and us regarding the Service and supersede prior discussions.